Concept

Mailmastering: advising and delegated handling of incoming e-mail. WordAppeal helps its clients guarantee a quality online relationship: a personalised reply within 24 hours.

WordAppeal services

WordAppeal guides its clients during the 3 key phases of mailmastering:

  • Preliminary consulting: system audit, reply workflows, catalogue of standard replies and e-mail editorial charter,
  • Maintenance/mailmastering: daily handling of questions, enriching of standard reply catalogue, updating of specialists network and statistical reporting,
  • Optimisation: contact form, FAQs, site map redesign and site re-writing.

Some of our projects to date

  • EDF: on-site mailmastering since 2002, awarded Qualiweb/Stratégies trophy in 2003, 2005 and 2006 (nominated in 2007)
  • AREVA: remote mailmastering of the areva.com site
  • Sodexho: remote mailmastering of the sodexho-alliance.com site
  • Société Générale: preliminary mailmastering consulting (workflows and catalogue of standard replies)

Your contact

Camille Vayssettes

Account Director
Phone: +33 (0)1 43 38 90 20

Send an email